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Support
Common problem
1.Question: Does the product have any certifications or meet specific standards?
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A: Answer: Yes, the wireless fire alarm gas smoke sensor detector has passed CE and RoHS certification, in line with international electromagnetic compatibility and environmental protection requirements, and follows the ISO 9001 quality management standard to ensure the high quality and reliability of the product.
2.How long can a high-quality outdoor portable USB smart home mini camera last?
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A: The high-quality outdoor portable USB smart home mini camera supports continuous working time of up to several hours, which can meet users' long-term monitoring needs.
3.What are the power supply methods for high-security smart fingerprint locks? What is its battery life?
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A: The high-security smart fingerprint lock uses 4 AA batteries or lithium batteries to ensure long-term stable use. Its high endurance can meet the long-term use needs of home and office environments, avoiding the inconvenience of frequent battery replacement.
4.What is the waterproof rating of the smart waterproof Bluetooth speaker? Can it be used in the rain or while swimming?
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A: The smart waterproof Bluetooth speaker has an IPX7 waterproof rating, which means it can be submerged in 1 meter of water for up to 30 minutes. Therefore, it is perfect for use on rainy days, but it is not recommended to be fully submerged in water while swimming.
5.Please describe the main functions and advantages of the Smart Life Smart Wireless Remote Control WIFI Plug.
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A: Smart Life Smart Wireless Remote Control WIFI Plug can realize remote control through WiFi, and users can manage home appliances intelligently through mobile phone APP. It is made of high-quality materials to ensure long-term durability, safety and reliability. The plug supports intelligent linkage and voice control functions, is compatible with a variety of smart home systems, and is easy to install. It is especially suitable for modern families and rental users, improving the efficiency and convenience of electricity management.
6.What are the advantages and characteristics of smart touch light switches?
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A: The smart touch light switch has a high-sensitivity touch panel, supports seamless smart home connection and remote control functions, provides single, double and triple button options, supports 1000W load and 10A current, uses durable materials and has a long mechanical life.
Terms and Conditions
1. Product Quality Assurance: We promise that all our smart home products have undergone rigorous quality testing and meet the international quality standards of the major sales markets. 2. User Privacy Protection: We are committed to protecting the privacy and security of user personal information and will not collect, use or disclose user information without the user's consent. 3. Return and Exchange Policy: Customers can return or exchange any defective or unsatisfactory products within 30 days after purchase, subject to the Company's return and exchange terms. 4. After-sales Service Commitment: To ensure user satisfaction, we provide comprehensive after-sales service support, including product warranty, technical consultation and repair services. 5. Legal Compliance Statement: All our marketing activities, products and services comply with the laws and regulations of the country or region where we are located, and we promise to continuously monitor changes in laws and regulations to ensure compliance. 6. Terms Amendment and Update: The Company reserves the right to amend and update the terms and policies at any time, and will announce the amendments through official channels to ensure transparency. 7. Dispute Resolution: For any disputes arising from the Company's products or services, the parties shall give priority to resolving them through negotiation. If the negotiation fails, they may be submitted to the arbitration institution or court in the place of registration of the Company for resolution.
Technical Support
1. Completion of product research and development: Provide customized smart home solutions oriented to end-user needs; 2. Pre-sales consultation: Provide professional product knowledge answers and selection guidance to assist customers in choosing the most suitable smart home equipment; 3. After-sales Service: Establish a complete user feedback system to quickly respond and solve any problems users encounter when using the product; 4. Installation guidance: Provide detailed installation manuals and online video tutorials, and assist with installation remotely or on-site when necessary; 5. Debugging Support: Ensure that product performance reaches optimal status and provide customers with free remote debugging support; 6. Training services: Carry out regular user training to ensure that customers can fully understand and operate smart home devices; 7. Maintenance guarantee: Provide complete maintenance services to ensure long-term stable operation of the equipment; 8. Continuous upgrades: regularly provide software and firmware updates to optimize product performance and user experience; 9. Comprehensive consultation: establish multi-channel technical support and consulting services, including telephone, email, online chat, etc. .
After-sales service
1. We provide a one-year product warranty service for all Smart Life products starting from the date of purchase; 2. If customers encounter product quality problems during the warranty period, we will provide free repair or replacement services; 3. In order to protect the rights and interests of customers, please keep the invoice and warranty card when purchasing the product to facilitate the application of after-sales service; 4. Customers are required to provide valid supporting documents, including purchase receipts and fault descriptions, and our customer service will guide the fault diagnosis; 5. For products beyond the warranty period, we still provide paid repair services to ensure the long-term operation of the equipment; 6. We are constantly improving our customer service channels and are committed to responding within 24 hours of receiving service requests; 7. For after-sales issues of exported products, we will comply with local regulations and work closely with international trade partners to provide localized service support.
Maintenance service
1. Quick response: Smart Life is committed to providing customers with quick response repair services to ensure that smart home products are restored to normal operation in the shortest time. 2. Professional team: We have a professional technical repair team with deep product knowledge and repair experience. 3. Original accessories: Use original accessories for repairs to ensure equipment performance and quality. 4. Transparent quotation: Before any repair service, customers will receive a detailed and transparent quotation with no hidden fees. 5. Warranty service: After the repair is completed, customers will enjoy a period of quality assurance to enhance the reliability and trust of the service. 6. Customized maintenance plan: Provide personalized maintenance and care plans based on customers' different usage needs and product characteristics.
Contact information
Common problem
Terms and Conditions
Technical Support
After-sales service
Maintenance service
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